Who is affected by the code of ethics? Tick the correct box(es):

Ethics is defined as the set of rules and duties governing a profession, the conduct of those who exercise it, and the relationship between professionals and their customers. True or false

Professional ethics is the act of practising one’s profession with consciousness, dignity, loyalty, sincerity and honesty. True or false

Is buying property with money gained from illicit activities such as drug trafficking considered money laundering? Tick the right box:

What obligations relate to the fight against money laundering and terrorism financing? Tick the correct box(es):

To what organization must the real-estate agent report suspicious activity? Tick the correct box(es):

The obligation of vigilance is putting appropriate procedures and measures of internal control in place to perform all necessary procedures for customer identification purposes based on information in its possession or any other documentary proof. True or false

When must professionals report suspicious activity? Tick the correct box:

According to the ALUR law, do agents and co-agents have to have 14 hours of training per year? Tick the right box:

Confidentiality is the prohibition of disclosing information which others who confide in you share. True or false:

Can I share my client’s contact information with others? Yes or no

What is the role of the real-estate agent in the drafting of a compromise? Tick the correct box(es):

Can the real-estate agent have a mandate for both the seller and the buyer?

When does joint ownership occur?

In joint ownership, who owns the property?

What is the name of the share that each co-owner possesses?

What are the requirements for using co-owned property? Tick the right boxes:

When does the co-ownership end?

What decisions can a co-owner make alone? Tick the right boxes:

What majority is needed for a co-owner to make decisions necessary for the preservation of a co-owned property?

What acts must be decided unanimously in joint ownership?

Real-estate agents face a constant evolution of products, organisations and distribution channels. These profound changes have a direct impact on their required skill sets. Real-estate agents need to know how to adapt quickly to change, but they must also know how to make a difference: management of the customer relationship has become strategic. True or false

According to the economist Michael Porter, five forces determine the competitive structure of a service industry. What are these forces?

Purchasers spend about one and a half months before reaching a final decision about housing. They will first look on their mobile device and refine their search on a computer or tablet.

They often then contact real-estate agencies and download applications. The average number of visits is seven before reaching a decision. True or false

What does SWOT stands for?

What is an insurance premium ?

The amount paid to the insurer in return for the risk assumed is called the fee or premium. True or false

A 5% increase in the customer retention rate can increase the profitability of a company by almost 60%. True or false